Return & Refund Policy
Thank you for shopping with Prime Nation BD. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through primenationbd.com.
Eligibility for Returns
- Items must be returned within 7 days of receiving your order.
- The product must be unused, unworn, and in original condition with tags, packaging, and accessories intact.
- Proof of purchase (order number, invoice, or receipt) is required for all returns.
- Certain products such as discounted items, clearance sales, or gift cards are not eligible for return or refund.
Return Process
- To request a return, please contact us by email or phone with your order details.
- Once your return request is approved, we will provide instructions for returning the item.
- Customers are responsible for the return shipping cost unless the return is due to a defective or incorrect item.
Refunds
- Refunds will be processed after we inspect the returned product and confirm it meets our return conditions.
- Refunds are typically issued within 7-10 business days via the original payment method.
- Shipping fees and cash-on-delivery (COD) charges are non-refundable.
Exchanges
- If you wish to exchange an item for a different size or style, please contact us.
- Exchanges are subject to product availability.
- If the requested item is unavailable, we will issue a refund instead.
Damaged or Defective Products
- If you receive a defective, damaged, or incorrect product, please notify us within 48 hours of delivery.
- We will arrange a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
š§ Email: primenationbd@gmail.com
š Location: Dhaka, Bangladesh
