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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I place an order?

You can place an order directly on our website, primenationbd.com. Simply browse our products, add your favorite shoes to the cart, and proceed to checkout. We accept both online payment and cash-on-delivery (COD).

What payment methods do you accept?

We accept multiple payment options, including Bkash, Rocket, Nagad, online banking, card payments, and cash-on-delivery (COD). All payment methods are secure and encrypted.

How long does delivery take?
  • Inside Dhaka: 1–3 business days

  • Outside Dhaka: 3–5 business days
    Delivery times are estimates and may vary due to courier delays or high order volume. You will receive a notification once your order is shipped.

Can I return or exchange my shoes?

Yes! Returns or exchanges are accepted within 7 days of receiving your order, provided the shoes are unused and in original condition with packaging intact. For detailed steps, please check our Return & Refund Policy.

How can I contact Prime Nation BD for support?

You can reach us via email at primenationbd@gmail.com. Our team is available to help with orders, returns, exchanges, or any inquiries. You can also contact us through our website contact form.

Send us a message

or any inquiries, feel free to reach out to us on WhatsApp or DM us on our social media platforms. We’ll be happy to assist you!

    Store Location

    House - 12, Block - E, Line - 33, Pallabi, Mirpur 12, Dhaka - 1216. 

    Phone Number

    +8801753005915
    WhatsApp available

    Email

    primenationbd@gmail.com
    (Contact Now)